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Careers / Careers

We have found that when our employees—attorneys and administrative professionals alike—are asked why they chose to work at Clausen Miller, many say that it is because of the congenial atmosphere.

Clausen Miller prides itself on providing both a professional and friendly work environment. Clausen Miller offers its employees competitive salaries, comprehensive health care benefits, and retirement planning packages.

Help Desk Analyst – Chicago, Illinois

The Help Desk Analyst is responsible for first and second level support provided through phone and email. This includes troubleshooting and resolving technical problems on a wide variety of computer software applications and hardware. In addition, the Help Desk Analyst will provide assistance to the Litigation Support Team. Prior law firm experience is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Quickly resolve Help Desk end-user issues that come over phone, email, or through face-to-face interactions. Including issues with applications, desktop and laptop hardware, printers, mobile devices, telephones, and basic network access.

Support a wide variety of legal software applications, including Microsoft Office.

Analyze, troubleshoot, and resolve issues with a goal of 90% first call resolution.

Track issues and document troubleshooting efforts using the firm’s incident tracking system.

Assist with employee on-boarding, including the creating and testing of new accounts and workstations.

Provide hands-on litigation technology support including but not limited to projects such as: database creation and maintenance; importing images, data and transcripts into databases; searching data; exporting data; reformatting and converting data; designing forms and reports; e-discovery processes; and scanning, OCR, and coding. Databases and applications utilized include IPRO Eclipse, Relativity, Concordance, Trial Director, and TrialPad.

Assist with the bates numbering and combining of documents.

Provide regular status updates to the IT Director and communicate to users in a timely manner.

Escalate any issues quickly, keeping other staff informed and up-to-date.

Work with other IT staff members testing software applications and updating technical documentation.

Participate in on-call after-hours rotation and respond during emergencies in a timely fashion.

Perform other duties and projects as assigned.

QUALIFICATIONS

Bachelor’s Degree preferred.

Minimum 2 years’ experience supporting technology in a law firm.

Expert proficiency in the Microsoft Office 2016 suite, including: Word, Excel, PowerPoint, Access and Outlook.

Solid understanding of standard legal business software including document management systems (iManage), legal template and numbering software, document comparison software, timekeeping software, Microsoft Office, Nuance Power PDF Advanced, and Adobe Professional.

Experience troubleshooting Microsoft Windows 10.

Excellent communication and organizational skills, including the ability to interact effectively with a diverse range of people in a professional manner.

Ability to quickly learn new applications and legal-specific software packages.

Excellent time management, prioritization and organizational skills, including the ability to manage multiple assignments simultaneously and work effectively in a fast paced and high-pressure environment.

Team player with a strong sense of customer service.

Predictable and consistent attendance.

Ability to maintain a high level of confidentiality.

ENVIRONMENT AND PHYSICAL DEMANDS

This job operates in a reasonably quiet professional office environment.

While performing the duties of this job the employee is regularly required to operate standard office equipment including computer, phone, copier and use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Sitting, standing or otherwise remaining in a stationary position for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reading and understanding a variety of materials. Must be able to lift up to 25 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Please submit resumes to it.recruiting@clausen.com.

 

Coverage Attorney – Associate – Irvine, California

Irvine office seeks to hire a coverage attorney with a minimum of 4 years’ experience handling commercial general and professional liability coverage matters for insurers.  Excellent writer with experience analyzing coverage, writing coverage opinions and handling coverage litigation.  Please submit a resume, writing sample, and salary requirement to:  IrvineJobs@clausen.com.

  • Chicago

    Illinois 60603

    10 South LaSalle Street

    Chicago, Illinois 60603

    T: 312.855.1010 TF: 800.826.3505 F: 312.606.7777 Office Managing Partner: Dennis D. Fitzpatrick

  • New York

    New York 10005

    28 Liberty Street 39th Floor

    New York, New York 10005

    T: 212.805.3900 TF: 800.826.3505 F: 212.805.3939 Office Managing Partner: Tyler Jay Lory

  • Irvine

    California 92614

    17901 Von Karman Avenue

    Suite 650

    Irvine, California 92614

    T: 949.260.3100 TF: 800.826.3505 F: 949.260.3190 Office Managing Partner: Ian R. Feldman

  • Florham Park

    New Jersey 07932

    100 Campus Drive

    Florham Park, New Jersey 07932

    T: 973.410.4130 TF: 800.826.3505 F: 973.410.4169 Office Managing Partner: Carl M. Perri

  • Michigan City

    Indiana 46360

    200 Commerce Square

    Michigan City, Indiana 46360

    T: 219.262.6106 TF: 800.826.3505 F: 312.606.7777 Office Managing Partners: Paige M. Neel, Kimbley A. Kearney

  • Appleton

    Wisconsin 54914

    4650 W. Spencer Street

    Appleton, Wisconsin 54914

    T: 920.560.4658 TF: 800.826.3505 F: 920.968.4650 Office Managing Partner: Patrick L. Breen

  • Stamford

    Connecticut 06902

    68 Southfield Avenue

    2 Stamford Landing Suite 100

    Stamford, Connecticut 06902

    T: 203.921.0303 TF: 800.826.3505 F: 212.805.3939 Office Managing Partner: Matthew J. Van Dusen

  • Tampa

    Florida 33609

    4830 West Kennedy Boulevard

    Suite 600

    Tampa, Florida 33609

    T: 813.509.2578 TF: 800.826.3505 F: 312.606.7777 Office Managing Partner: Anne E. Kevlin

  • Orlando

    Florida 32801

    618 E. South Street

    Suite 500

    Orlando, Florida 32801

    T: 813.509.2578 TF: 800.826.3505 F: 312.606.7777 Office Managing Partner: Anne E. Kevlin

  • San Francisco

    California 94111

    100 Pine Street

    Suite 1250

    San Francisco, California 94111

    T: 415.745.3598 TF: 800.826.3505 F: 949.260.3190 Office Managing Partner: Ian R. Feldman